Effective Date: October 28, 2025
Last Updated: October 28, 2025
1. Introduction
Automency ("we," "our," or "us") is committed to safeguarding your privacy and personal information. This Privacy Policy describes how we collect, use, share, store, and protect your information when you use our website (https://automency.com) and AI workflow automation services. We are based in Brampton, Ontario, Canada, and comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Contact Information:
Automency
Brampton, Ontario, Canada
Email: privacy@automency.com
Website: https://automency.com
2. Information We Collect
2.1 Information You Provide Directly
Name, email address, phone number, business name
Business requirements and project details
Appointment information (through Cal.com)
Billing details (address, payment confirmation)
Files and data shared for automation setup
Feedback, support requests, and surveys
2.2 Information Collected Automatically
IP address, browser type and version, device information
Pages visited, time spent, links clicked
Referral source
Cookies and similar tracking technologies (see section 9)
Workflow execution logs and diagnostic information
2.3 Integration Data
When you authorize integrations with your business systems, we may access:
API keys, tokens, or credentials for integrations (stored securely)
Data from business platforms you connect (e.g., CRM, email, scheduling)
Workflow performance analytics
3. How We Use Your Information
To deliver, maintain, and improve our automation services
To build, configure, and update your workflows
To communicate regarding projects, updates, and support
To schedule meetings, calls, or demos (Cal.com)
To process payments and manage billing
To monitor workflow performance and resolve errors
To send service updates, newsletters, and marketing (with consent)
To comply with legal and regulatory requirements
To increase security, prevent fraud, and protect data
4. How We Share Your Information
We do not sell your information. We may share information with:
Service Providers:
n8n (automation platform, hosted in Germany or self-hosted)
Cal.com (appointment scheduling, USA)
Payment processors (Stripe, PayPal)
AI service providers (e.g., OpenAI, Anthropic, Google Vertex AI)
Cloud hosting providers (Canada, USA)
Analytics providers (Google Analytics)
All third parties have contracts/agreements requiring them to protect your data.
Legal Requirements:
We may disclose personal data as needed for:
Government/regulatory requests
Legal proceedings or investigations
Preventing fraud or harm
Complying with applicable laws
With Your Consent:
You may request or allow other types of data sharing (e.g., testimonials, case studies).
5. Data Security
We use reasonable measures to protect your data, including:
TLS/SSL encryption for data in transit
AES-256 encryption for stored credentials and sensitive info
Role-based access controls – only staff who need data can access it
Secure password and credential management
Service provider security reviews
Regular software updates and vulnerability assessments
No system is completely immune to risks; we cannot guarantee absolute security.
6. Data Retention
Client account and contact info: Retained for duration of relationship + 7 years (legal/tax)
Workflow project data and logs: Deleted within 30 days after project ends, unless otherwise requested
Analytics data: Retained for aggregate analysis only (anonymized if possible)
Marketing/email lists: Retained until you unsubscribe or withdraw consent
Payment records: Retained for 7 years (tax purposes)
7. Your Privacy Rights (PIPEDA)
You have the right to:
Access your personal information
Request corrections to inaccurate details
Withdraw consent (e.g., marketing)
Request deletion (subject to legal obligation)
Request data portability
Be informed about third-party data sharing
Make complaints at privacy@automency.com or with the Office of the Privacy Commissioner of Canada
We respond to all privacy requests within 30 days.
8. International Data Transfers
Some service providers are located outside Canada (USA, Germany). Your use of our services means you consent to these transfers. We ensure data protection via contractual safeguards and work only with reputable providers.
9. Cookies & Tracking Technologies
We use cookies to:
Maintain login/session state
Analyze website traffic (Google Analytics)
Remember preferences and improve experience
Marketing (if you consent)
You can manage cookies via your browser settings or reject non-essential cookies via our banner. Disabling cookies may affect website performance.
10. AI & Automated Data Processing
Our automation services use AI and automated workflows. When enabled for your project:
We only use data necessary to deliver your solution
Credentials and workflow data are stored securely
AI service providers are contractually required to protect data
We avoid training AI models on your proprietary data
You control which services and data sources are connected
11. Your Customers' Data
When we process customer/client data via workflow automations:
You are considered data controller; Automency acts as processor
You are responsible for your own customers' privacy notices
We only process customer data according to your instructions
Data Processing Agreements are available upon request
12. Children's Privacy
Automency does not knowingly collect data from anyone under 18 years old. Services are designed for business use only.
13. Changes to This Policy
We may update this privacy policy to reflect changes in services, laws, or best practices. Material changes are announced via our website or email. Review regularly for current terms.
14. How to Contact Us
For privacy requests, questions, or complaints:
Email: privacy@automency.com
Website: https://automency.com/contact
Office of the Privacy Commissioner of Canada: 1-800-282-1376, https://www.priv.gc.ca
By using Automency, you acknowledge this Privacy Policy and agree to collection, use, and sharing of personal information as described.
Last updated: October 28, 2025